24X7 Support
NextStag Customer Touch is an initiative to bring NextStag closer to its
customers. With this portal, we have taken our philosophy of "Customer
Comes First" one step further. With transparency, responsiveness, and
knowledge sharing as the key focus, this portal will enable NextStag's customers
to access a wide range of actions such as issue submission, tracking, retrieval
& knowledge resource base sharing in order to ensure seamless operations.
NSS (NextStag Support)
NSS is committed to offer improved efficiency via professional management
of support requests, transparency via live support details and overall high
responsiveness to NextStag's customers at unparalleled cost. NextStag offers
three different support packages (Silver, Gold, Platinum) allowing its customers
to pick-n-choose the desired package.
Why NSS
NextStag endows utmost importance to its
customers and constantly strives to deliver unsurpassed level of customer
services which is a mission-critical in its overall growth and success.
We take care of the ever-changing requirements of our esteemed customers
and aspire to enhance our customers' satisfaction levels
NSS offers superior customer services in
terms of:
High Responsiveness:
The support helpdesk at NextStag is available 24x7 via phone, chat and email
in order to deliver prompt response to customers' queries. Moreover the
Digital Ticketing system saves at least 50% of customers' time.
Low Cost:NSS offers
efficient support direct from the headquarters without any intermediary
level thereby minimizing the cost which in many other cases is more than
the solution itself.
Professional Management:
Equipped with a Digital Ticketing System to process and track all communications
by and to our esteemed customers, NSS not only provides assistance for troubleshooting
but it also provides an interface for Engineering Services as well.
Transparency: With
real-time status access, customers are always apprised of the current statistics
apropos of the submitted requests or queries. Customers can track resolution
time, resources, personnel and view escalations as well.
Privilege Management:
Access rights to view real-time status are provided on Privilege basis ensuring
maximum security.
Direct support from
NextStag: Support services by NSS are provided direct from the NextStag™
engineers without any external or regional escalations.
NextStag Support(NSS™ 24x7 Pro-Care) is
committed to offer improved efficiency via professional management of support
requests, transparency via live support details and overall high responsiveness
to NextStag's customers at unparalleled cost. NextStag offers three different
support packages (Silver, Gold, Platinum) allowing its customers to pick-n-choose
the desired package.
|
Comparison
|
Silver
|
Gold
|
Platinum
|
| Ideal Usage |
Silver support package is the lowest level
of support that is appropriate for organizations that have a strong and
experienced IT team and require minimum support assistance. |
Gold support package is the middle level
of support that includes certain free visits from NextStag™ engineers
along with priority responsiveness. |
Platinum support package is the highest
level of support that includes complementary Professional Services along
with top-priority response and free visits from NextStag™ engineers. |
| Phone Support |
|
 (#1) |
|
| Chat Support |
|
(#1) |
|
| Email Support |
|
(#2) |
|
| Engineer Visit |
|
(#3) |
(#2) |
| Pre-emptive alerts |
|
(#4) |
(#5) |
| Scheduled CleanUps & Maintenance |
|
|
|
| Ticketing Support |
|
|
|
1- 8 hours
2- 24 hours
3- Only normal cleanups excluding database
4- Alerts for system
5- Alerts for operations and system
| 
