Support that you can trust!!
NextStag help desk is an initiative to bring NextStag closer to customers. With this portal, we have taken our philosophy of "Customer Comes First" one step further. With transparency, responsiveness, and knowledge sharing as the key focus, this portal will enable NextStag's customers to access a wide range of actions such as issue submission, tracking, retrieval & knowledge resource base sharing in order to ensure seamless operations.
NSS (NextStag Support)
NSS is committed to offer improved efficiency via professional management of support requests, transparency via live support details and overall high responsiveness to NextStag's customers at unparalleled cost.
We at NextStag give utmost importance to customers and it is our constant attempt to deliver unsurpassed level of customer services. We take care of the ever-changing requirements of our esteemed customers and aspire to enhance our customers' satisfaction levels
NSS offers superior customer services in terms of:
High Responsiveness: Different Channels are available for our customers to get in touch 24X7 via Phone, Chat, Email to promptly manage your queries.
Low Cost:NextStag offers direct support from its premises without any intermediary, hence proving timely and less cost for you.
Professional Management: A Digital Ticketing System enables us not only to process and track all communications by and to our esteemed customers, it also provides assistance for troubleshooting and an interface for Customization and Engineering Services as well.
Transparency: A real-time web portal provides customers the current statistics with respect to the submitted requests or queries. This makes it easy for them to track resolution time, resources, personnel and view escalations as well.
Privilege Management: Customer roles are provisioned after a verification ensuring maximum security and prevention of abuse by any outsider.
Direct support from NextStag: Support services by NSS are provided direct from the NextStag engineers without any external or regional escalations.